CELESTIAL BLOOM Chandeliers: Suspended Fireworks of Crystal

AndyLighting After-Sales Service Policy

1. Warranty Coverage

✅ 5-Year Limited Warranty

Coverages manufacturing defects in materials and workmanship

Includes LED driver, housing, and electrical components

Does not cover physical damage or improper installation

2. Global Support Network

🌍 24/7 Technical Support

Email: [email protected] (response within 4 hours)
WhatsApp/WeChat: +86 15398852339 (live troubleshooting)

3. Replacement Agreement

🔧 Seamless Parts Replacement

Timely replacement of defective parts (expedited shipping)

Advanced Replacement Option: Priority shipping for critical parts with a return label

4. On-site Service

🛠️ Certified Technician Dispatch

Applicable to commercial projects (hotels, retail spaces)

5. Lifetime Support

💡 Out-of-Warranty Benefits

Free firmware updates for smart lighting systems

20% discount on out-of-warranty repairs

Free lighting performance audit after the third year

AndyLighting One-on-One Service Guarantee

(For Custom Lighting Projects)

1. Dedicated Service Expert

✅ Single Point of Contact

Designated project manager (over 10 years of lighting engineering experience) + technical expert (RGBAW system certified) to eliminate communication barriers.

Lifetime Service Tracking: Real-time updates on device performance and maintenance via the cloud-based dashboard.

2. Priority Response Agreement

⏱️ Upgrade Schedule

Issue Level
Action
Timeframe

Functional Issues: Remote Diagnosis + Parts Delivery

Optimization Requests: 24-Hour Customized Solutions

3. Proactive Maintenance

🔧 Preventative Maintenance

Five-Year Renewal Plan: Free Smart Module Upgrade (Year 3) + Subsidized Material Refurbishment (Year 5).

4. No Hidden Costs

💡 Transparent Terms

Lifetime Labor-Free Support (Only Parts Cost Charged).