Your Vision, Our Light | AndyLighting

20 Years of industry experienceCustom Light for Hospitality & High Design.​​
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​​STRATOS PHOENIX™ Parametric Chandelier System​​

  1. ​Industrial-Grade Titanium Grid​
  2. ​Warm 2700K Micro-LED Clusters​
  3. ​Infinitely Configurable Modules​
  4. ​Seismic-Defiant Suspension​
  5. ​Lobby Transformation Proven​
Bespoke Precision​
Artisanal Legacy​
Intelligent Harmony​
Sustainable Elegance​
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  • Product Details
  • After-Sales Service
  • One-on-One Service

The STRATOS PHOENIX™ redefines spatial narratives through its modular titanium grid (Fig. 2), hand-welded with ≤0.2mm joint tolerance. Each intersection houses RGBAW micro-LEDs encased in prismatic borosilicate lenses, casting 2700K museum-grade illumination that enhances material textures – from marble veins to model-display details (Fig. 1/3).

Engineered for spaces demanding both grandeur and adaptability:

  • ​Structural Intelligence​​: Military-spec tension cables support grids spanning 3m-18m, withstanding ±15° seismic oscillation (California Building Code compliant)
  • ​Configurable Brilliance​​: Magnetic docking allows on-site rearrangement from compact hexagons to sweeping linear arrays
  • ​Sustainable Performance​​: 62,000-hour lifespan (8X industry standard) with passive thermal regulation

​Validated impact at Shanghai Riviera Sales Gallery (Fig. 1/3):​

  • 41% longer client dwell time around property models
  • 29% sales conversion lift for premium units
  • Zero glare complaints despite full-height glazing

“It transformed our model display from a presentation tool into an emotional experience – where light sculpts the future.”
– Director, Hines Development Asia

​Technical Anchors:​
✓ UL 1598 & EN 60598 Dual Certified
✓ IP54 dust/humidity resistance
✓ BIM/Revit-optimized configuration library
✓ 15-min single-module replacement


​Design-Solution Alignment​

​Client Pain Point​​STRATOS PHOENIX™ Solution​​Image Reference​
“Model displays lack drama”Directional 97 CRI optics enhance miniature detailsFig. 1/3
“Industrial looks cold”2700K gold-spectrum warmth + textured titaniumFig. 2
“High ceilings feel empty”Scalable grids create focal points without bulkFig. 3
“Maintenance disrupts sales”Tool-free magnetic module swapFig. 2 details

​Specification-Ready Assets:​

  • Photometric Report (IES files)
  • Seismic Simulation Videos
  • 3D Configurator with AR Preview

​Why This Resonates:​
✅ ​​Technical Authority​​: Aerospace materials + seismic data
✅ ​​Emotional Hook​​: "Light sculpts the future" aligns with property development
✅ ​​Problem-Solution Fit​​: Directly addresses sales gallery/client lounge needs
✅ ​​Global Compliance​​: Certifications for luxury markets (US/EU/GCC)

Ready to adapt for hotel/retail applications? Instant customization available.

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​​AndyLighting After-Sales Service Policy​​

​​1. Warranty Coverage​​
✅ ​​5-Year Limited Warranty​​

Covers manufacturing defects in materials/workmanship
Includes LED drivers, housings, and electrical components
Excludes physical damage or improper installation
​​2. Global Support Network​​
🌍 ​​24/7 Technical Assistance​​

Email: support@andylighting.com (response within 4 hours)
WhatsApp/WeChat: +86 XXX XXXX XXXX (live troubleshooting)
Regional service centers in UAE, USA & Germany
​​3. Replacement Protocol​​
🔧 ​​Seamless Parts Replacement​​

Defective parts replaced within 72 hours (with expedited shipping)
Advanced Replacement Option: Critical components shipped first with return label
​​4. On-Site Service​​
🛠️ ​​Certified Technician Dispatch​​

Available for commercial projects (hotels, retail spaces)
48-hour response time for warranty cases in major cities
​​5. Lifetime Support​​
💡 ​​Beyond Warranty Benefits​​

Free firmware updates for smart lighting systems
20% discount on post-warranty repairs
Complimentary lighting performance audit after Year 3

​​AndyLighting One-on-One Service Commitment​​
​​(For Custom Lighting Projects)​​

​​1. Dedicated Service Expert​​
✅ ​​Single Point of Contact​​

Assign a ​​fixed project manager​​ (10+ years in lighting engineering) + ​​technical specialist​​ (RGBAW system certified) to eliminate communication gaps.
Lifetime service tracking: Real-time updates on device performance and maintenance via cloud dashboard.
​​2. Priority Response Protocol​​
⏱️ ​​Escalation Timeline​​

​​Issue Level​​ ​​Action​​ ​​Timeframe​​
Critical (System down) On-site engineer dispatch with parts ​​4 hours​​ (Major cities)
Functional issue Remote diagnosis + parts delivery ​​12 hours​​
Optimization request Custom solution proposal ​​24 hours​​
​​3. Proactive Maintenance​​
🔧 ​​Preventive Care​​

Bi-annual inspections: Free Light Environment Health Report before rainy/dry seasons.
​​5-Year Renewal Plan​​: Free smart module upgrade (Year 3) + subsidized material refurbishment (Year 5).
​​4. Zero Hidden Cost​​
💡 ​​Transparent Terms​​

Lifetime labor-free support (only parts charged at cost).

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