Your Vision, Our Light | AndyLighting

20 Years of industry experienceCustom Light for Hospitality & High Design.​​
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​​NEBULA MARINE™ Sculptural Luminaire​​

  1. ​Hand-Painted Luminary Canvas​
  2. ​Architectural-Scale Fabric Engineering​
  3. ​Dual-Layer Light Transfiguration​
  4. ​Rigging-Ready Industrial Suspension​
  5. ​Museum Conservation-Grade Materials​
Bespoke Precision​
Artisanal Legacy​
Intelligent Harmony​
Sustainable Elegance​
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  • Product Details
  • After-Sales Service
  • One-on-One Service

Where lighting transcends function to become suspended architecture.​

Crafted on the workshop floor (Fig. 1-3), each NEBULA MARINE™ luminaire begins as hand-stretched canvas primed with mineral-based pigments. Master artisans layer organic motifs – from schools of fish (Fig. 5) to liquid gold veins – transforming industrial linen into luminous murals.

Our patented tension suspension system (Fig. 4), engineered for spans up to 12 meters, employs aircraft-grade chains and auto-balancing load distributors, enabling single-point ceiling mounts even in seismic zones. Beneath the artistry, precision optical layers diffuse light through perforated patterns, projecting living shadows that dance across vaulted spaces.

Validated in Mandarin Oriental’s underwater-themed restaurant (Fig. 5), the photocatalytic nano-sealant prolongs pigment vibrancy for 25+ years while repelling dust. Modular design allows on-site panel replacement – no scaffold required.

“Guests photograph the ceilings before their meals” – F&B Director, Atlantis Dubai

​Technical Anchors:​
✓ UL 1598 + EN 60598 Dual Certified
✓ 72-Hour Salt Spray Tested Hardware (Fig. 4 chains)
✓ 15°-45° Beam Adjustability via Magnetic Lenses
✓ Custom Commissioning: 500+ Pantone Matches

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​​AndyLighting After-Sales Service Policy​​

​​1. Warranty Coverage​​
✅ ​​5-Year Limited Warranty​​

Covers manufacturing defects in materials/workmanship
Includes LED drivers, housings, and electrical components
Excludes physical damage or improper installation
​​2. Global Support Network​​
🌍 ​​24/7 Technical Assistance​​

Email: support@andylighting.com (response within 4 hours)
WhatsApp/WeChat: +86 XXX XXXX XXXX (live troubleshooting)
Regional service centers in UAE, USA & Germany
​​3. Replacement Protocol​​
🔧 ​​Seamless Parts Replacement​​

Defective parts replaced within 72 hours (with expedited shipping)
Advanced Replacement Option: Critical components shipped first with return label
​​4. On-Site Service​​
🛠️ ​​Certified Technician Dispatch​​

Available for commercial projects (hotels, retail spaces)
48-hour response time for warranty cases in major cities
​​5. Lifetime Support​​
💡 ​​Beyond Warranty Benefits​​

Free firmware updates for smart lighting systems
20% discount on post-warranty repairs
Complimentary lighting performance audit after Year 3

​​AndyLighting One-on-One Service Commitment​​
​​(For Custom Lighting Projects)​​

​​1. Dedicated Service Expert​​
✅ ​​Single Point of Contact​​

Assign a ​​fixed project manager​​ (10+ years in lighting engineering) + ​​technical specialist​​ (RGBAW system certified) to eliminate communication gaps.
Lifetime service tracking: Real-time updates on device performance and maintenance via cloud dashboard.
​​2. Priority Response Protocol​​
⏱️ ​​Escalation Timeline​​

​​Issue Level​​ ​​Action​​ ​​Timeframe​​
Critical (System down) On-site engineer dispatch with parts ​​4 hours​​ (Major cities)
Functional issue Remote diagnosis + parts delivery ​​12 hours​​
Optimization request Custom solution proposal ​​24 hours​​
​​3. Proactive Maintenance​​
🔧 ​​Preventive Care​​

Bi-annual inspections: Free Light Environment Health Report before rainy/dry seasons.
​​5-Year Renewal Plan​​: Free smart module upgrade (Year 3) + subsidized material refurbishment (Year 5).
​​4. Zero Hidden Cost​​
💡 ​​Transparent Terms​​

Lifetime labor-free support (only parts charged at cost).

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